AIR TRAVEL AND BOOKING REGULATION
- GPRS booking facility is open for clients 4 hours ahead of the scheduled flight. For all users, Booking is not advisable beyond 4 hours of flight.
- NO REFUNDS OR RETURN OR EXCHANGES. The merchant does not accept returned merchandise, payments via online services, and does not issue refunds or merchandise exchanges.
- EXCHANGE ONLY. The merchant agrees to exchange returned merchandise for similar merchandise that is equal in price to the original item.
- IN-STORE CREDIT ONLY. The merchant accepts returned merchandise and provides the customer with an in-store credit for the value of the returned item.
- FOR INTERNATIONAL FLIGHTS: Please be advised that you must select round trip flights and email the passport to [email protected]/[email protected].
- CANCELLATION POLICY. Any request for cancellation must be received via the web, regular mail or fax and you will receive a confirmation upon the cancellation of your account. Cancellations over the telephone and informal email are not accepted. You may use any of following methods to deliver a written notice of cancellation. Online: Please email [email protected]. We will direct you to a form you can use to cancel your transaction. Fax: Fax your request to (632) 961-8009; please include your name, password and your reason for cancelling on your cover letter for fastest processing of your request. Please include your contact information in case we need to get in touch with you.